SHIPPING (DELIVERY), CANCELLATION & REFUND POLICY
Thanks for shopping at www.starmedikstore.my .
If you are not entirely satisfied with your purchase, we're here to help.
- All deliveries are only within Malaysia, Singapore, Brunei & Indonesia. Street names and postcode must be correct and accurate.
- NO P.O. Box or International addresses.
- If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for the next deliveries or pick up.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia.
- A standard shipping & handling fee of RM10.00 (Ringgit Malaysia Ten) for every transaction for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).
- A Standard shipping & handling for international delivery (outside Malaysia) will be referred to the selected courier companies as follow:
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
- Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) are as follows: -
- Peninsular Malaysia: 7 - 8 business working days. *
- Sabah, Sarawak & Outside Malaysia: 8 - 10 business working days. *
*subject to courier service’s changes.
SALES, PROMOTIONS & FESTIVES PERIODS
- During peak online sales & promotional periods, orders and deliveries may take longer time.
- For festive seasons, please place your order 10 (TEN) days in advance in addition to the regular lead time required.
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by the Buyer;
- The Item was defective and/or damaged on delivery;
- The seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to the Buyer;
- The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
- By way of private agreement with Seller and Seller must send his/her confirmation to confirming such agreement.
- You have 5 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have a receipt or proof of purchase.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Cancellation is free of charge; we do not incur any cancellation fees. If you made a payment on your orders, we will process a full refund if your cancellation request is successful.
We reserve the right to deny a refund if the items/goods do not meet our cancellation/refund policy guidelines.
If any requests are denied, you are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the items/goods and it shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.